Sales Force Manager
Most organizations are often looking for ways to empower their sales force team. How can O-CRM software enable your organization to do this? This is the question we seek to answer always as we re-engineer the CRM year after year.
Let us first consider the problems that most Small and Medium Enterprises (SMEs) face today within their customer facing departments i.e. Sales, Marketing :
- Data loss especially when sales staff leaves the organization
- Poor Management of sales staff in the field as reports are scattered
- Rigid systems only accessible in the office Lost call-logs of incoming calls of interested clients
- Poor invoice, quotation and LPO tracking
- Wrong quotations/Invoices being sent by the sales team to clients causing this duty be assigned to one or two people.
- Frequent price changes not automated.
- Loss of sales data
- Poor tracking of emails sent to clients
- Feedback tracking from the sales team e.g. client meeting feedback
- Manual sales commission computation leading to sales commission disputes
- Managing Cash Flow
- Lack of communication between departments
- Scattered client information i.e. quotations, invoices, contracts, manuals etc. in different locations.
- Lengthy document search process in manual files or soft copy folders
- Inability to track customer complaints, incoming and outgoing calls etc.
The benefits of CRM software include:
1. Enhanced contact management
2. Cross-team collaboration
3. Heightened productivity
4. Empowered sales management
5. Accurate sales forecasting
6. Reliable reporting
7. Improved sales metrics
8. Increased customer satisfaction and retention
9. Boosted marketing ROI
10. Enriched products and services
Our O-CRM software tool assists many companies to achieve more out of available resources. It will certainly optimize your business process. As part of our Business Management Systems suit, O-CRM has the ability to be hosted online or on local server. You can also sign up for a monthly package PAYG starting from Ksh 1,999 This is inclusive of:
- Hosting Support
- 30 GB Disk Space
- Invoice, quotation, LPO logo customization
- Dash board customization
- Report customization
- System administrator support
- Reports generator
- Customers’ records
- Sales details i.e.